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ETDP SETA

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Occupationally Directed 
Education, Training and
Development Practitioner
national diploma:
​

This qualification is for those who want to

build on a FETC, or for those learners who

have completed the

National Certificate: Occupationally Directed

Education, Training and Development,

Level 5, to enter the field of Occupationally

Directed Education, Training and

Development as a potential career, and

have little or no previous exposure to

Education, Training and Development (ETD).

The qualification will also be valuable for

those who may have been practising within

the field, but without formal recognition.

 

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Program Modules

 

  • Advanced Communication Skills

  • Advanced Facilitation Skills

  • Assessor Skills

  • Moderation Skills

  • Coaching & Mentoring Learners

  • Design & develop outcomes-based learning programmes

  • Skills Development Facilitator

  • Building high performance teams

  • Project Management & Conflict Management

  • Advanced Evaluation Skills

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national certificate:
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​

 

Occupationally Directed

Education, Training and

Development Practices

This qualification is for those who want to build

on a Further Education Training Certificate in any

field to enter the field of ETD as a potential career

and have little or no previous exposure to ETD.

 

The qualification will also be valuable for those

who may have been practising within the ETD

field, but without formal recognition.

 

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Program Modules

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  • Communication Skills

  • Facilitation Skills

  • Assessor Skills

  • Moderation Skills

  • Coaching & Mentoring Learners

  • Design & develop outcomes-based learning programmes

  • Skills Development Facilitator

  • Evaluation Skills

Image by Markus Winkler
assessor skills
course

Do you want to guide and assess people in the industry? Assessor Training gives you the opportunity to become a generic assessor and to learn how to competently administer learner assessments in a dynamic and changing environment. Your assessor status allows you to assess in any field in which you are a subject matter expert (e.g. banking, contact centres, firearms, insurance, mechanical, engineering, tourism, security, education and many more).

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Program Modules

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  • Demonstrate understanding of outcomes-based assessment

  • Prepare for assessments

  • Conduct assessments

  • Provide feedback on assessments

  • Review assessments

Building high 
performance
teams

This learning programme is for those who need to understand the concept of human rights and democracy and its application in society, including a variety of human rights and democracy related activities. The course will further help you as a leader to understand and manage diversity, understand team concepts and inspire your team to function optimally.

 

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Program Module​

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  • Demonstrate understanding of the different schools of thought in the human rights and democratic field&provide a historical perspective of human rights and democracy

  • Describe the instruments that developed in response to human rights violations

  • Demonstrate understanding of the principles and values of human rights and democracy

  • Analyse recent responses to human rights violations within the African regional system

  • Identify the nature of diversity in the working environment& identify the positive consequences of diversity in the working environment

  • Identify and utilise commonality in diversity in the workplace to make the group more effective

  • Deal with disagreements and conflict arising from diversity amongst individuals and groups

  • Plan and prepare for recruitment and selection

  • Recruit applicants&select staff

  • Demonstrate knowledge of the principles and processes of team building in workplace activities

  • Obtain agreement from team members on objectives timeframes, rules and guidelines for participation

  • Lead team to complete workplace activities &recognise team member performance & encourage participation in decision-making 

  • Delegate tasks &review decisions and performance of delegated tasks

Writing on a Notebook
Effective business writing

This learning program is intended to promote clear, unambiguous communication.

It teaches learners to follow a process in writing workplace specific texts and enhances their

ability to write plain language, thereby

improving the quality of business

correspondence and other texts that are

specific to a workplace environment. At the

end of this learning program learners will be

able to recognize and effectively use textual conventions and features specific to business texts including those that require a particular format and/or specified legislated requirements. They learn how to carefully scrutinize their own and others' writing for accuracy,

appropriateness and impact on different audiences and contexts. They will be able to

edit and change where appropriate.

 

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Program Modules:

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  • Basic principles of written communication

  • Structure of texts used at work

  • Access and reorganize information

  • General notes regarding business writing

  • 10 Things effective writers do that ineffective writers don’t

  • Plan your text

  • Writing the first draft

  • Making your writing more readable: punctuation & grammar

  • Edit your text for content, style and vocabulary

  • Proofread

  • Final draft

  • Product your text

  • Present your text

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Coaching & Mentoring

This learning program is intended for those  

who work within an education, training and development context and provides guidance

and advise to learners about their learning, assessment and recognition opportunities.
 

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Program Modules:

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  • Understanding the concepts of mentoring and coaching

  • Establishing a relationship between the mentor/coach and learner/team member

  • Identifying and analysing the learner’s/team member’s needs

  • Sourcing information to assist team member

  • The team member’s career path, realistic expectations and setting achievable goals

  • Providing advice, guidance and support

  • Maintaining records

  • Reviewing and evaluating the support given

Business Meeting
Conflict management

Learners who have completed this learning program will be able to identify and

manage the resolution of conflict between persons or parties. The main focus will be on

the workplace although the same principles

can be used elsewhere.
 

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Course Content

 

  • What is conflict?

  • Interpersonal Conflict

  • Sources of Conflict

  • Factors that influence interpretation/perceptual filters

  • Personality types: Dominant behaviours and attitudes

  • Communication styles

  • Guidelines for communicating

     Organisational Conflict

  • Sources of Conflict

  • Functional and Dysfunctional outcomes of conflict

  • Appropriate techniques in conflict management

  • Action plan and strategies to manage conflict

  • Dealing with criticism

  • Emotional Control

  • Attributes of a good conflict manager

Books and Magazines
Design & Develop
outcomes based
learning programmes
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This learning programme is for those who design and develop learning programmes to meet defined learning needs. Learner will first produce a brief for the development of a learning programme and then develop the learning programme according to the given design specification.

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Program Modules:

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  • Drafting learning outcomes for the programme

  • Conducting analysis for learning design

  • Designing the learning programme

  • Drafting a brief for the development of the learning programme

  • Evaluating learning design

  • Plan and prepare for development

  • Develop learning materials. Learning materials include Learner Guide, Assessment Guide and Facilitator Guide

  • Pilot and evaluate the development

Curriculum Vitae
The world of work - CV Writing 
& workplace skills

The life skills acquired through this training programme will empower and develop employees on lower post levels to effectively fulfil their different roles on the job and in society. These skills will enrich and better their professional and personal lives, enabling them to make a valuable contribution in the work situation and to society as a whole, as the programme will contribute to poverty alleviation, improvement of their standard of living, increased productivity and improvement in service delivery in general.

 

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Course Content

 

  • Understand the basic meaning of personal identity & personality

  • Understand what type of job best suits each personality

  • Write a Curriculum Vitae

  • Prepare for and behave professionally during a job interview

  • Understand a service contract

  • Demonstrate an understanding of how to participate effectively in the workplace 

  • Identify the importance of ethical behaviour

  • Understand the importance of the right attitude

  • Know the importance of respect towards colleagues and superiors

  • Understand the role, rights and responsibilities of individuals in the workplace

  • Demonstrate an understanding of one's own contribution in the workplace

  • Demonstrate knowledge and management of diversity within different relationships

  • Understand an individual's role and responsibility in relationships

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Evaluation skills

This learning programme will be useful to those who intend to conduct internal or external evaluations of education, training and development providers, products and services to meet an established learning need within an organisation. Evaluators will further be able to evaluate internal and external learning programmes or courses.

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Course Content

 

  • Establishing organisational learning needs and potential solutions

  • Planning and organise the evaluation

  • Evaluating providers, products and services

  • Promoting providers, products and services to the organisation

  • Planning and preparing for evaluation of learning programmes

  • Collecting and recording data

  • Analysing and interpreting data

  • Compiling an evaluation report

  • Reviewing the evaluation process

Business Presentation
Facilitation Skills

To equip delegates with the necessary skills to facilitate learning using a variety of given methodologies.

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Course Content​

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  • Understanding the background of outcomes-based facilitation

  • Plan and prepare for facilitation

  • Facilitate learning

  • Evaluate and review learning

Evaluation Skills
Zen
Health and wellness skills

The life skills acquired through this training programme will empower and develop employees on lower post levels to effectively fulfil their different roles on the job and in society. These skills will enrich and better their professional and personal lives, enabling them to make a valuable contribution in the work situation and to society as a whole, as the programme will contribute to poverty alleviation, improvement of their standard of living, increased productivity and improvement in service delivery in general.

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Course Content​

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  • Explain the importance of managing personal finances 

  • Set personal financial goals

  • Identify ways to achieve personal financial goals 

  • Develop a personal and/or family budget 

  • Develop a plan to adjust income and expenses to keep budget on track

Bills and Coins
managing your personal finances

The life skills acquired through this training programme will empower and develop employees on lower post levels to effectively fulfil their different roles on the job and in society. These skills will enrich and better their professional and personal lives, enabling them   to make a valuable contribution in the work situation and to society as a whole, as the programme will contribute to poverty  alleviation, improvement of their standard of living, increased productivity and improvement

in service delivery in general. 

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Course Content​

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  • Explain the importance of managing personal finances 

  • Set personal financial goals

  • Identify ways to achieve personal financial goals 

  • Develop a personal and/or family budget 

  • Develop a plan to adjust income and expenses to keep budget on track

Book and Coffee
moderation skills

This generic course enables you to moderate assessment in any field of learning.

 

Moderation is the process of checking to assure that the assessment process was performed to standard.

Moderation ensures that people who are being assessed are being assessed in a consistent, accurate and well-designed manner. It ensures that all Assessors who assess a particular unit standard or qualification are using comparable assessment methods and making similar and consistent judgements about learners’ performance.

Moderation of assessment occurs at both the level of the provider (internal moderation), and the level of the ETQA (external moderation, done by a verifier or team of verifiers).

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Course Content

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  • Plan and prepare for moderation

  • Conduct moderation

  • Advise and support assessors

  • Report, record & administer moderation

  • Review moderation systems & processes

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Reach the Top
personal development and
interpersonal
skills

The life skills acquired through this training programme will empower and develop      employees on lower post levels to effectively      fulfil their different roles on the job and in      society. These skills will enrich and better their professional and personal lives, enabling them        to make a valuable contribution in the work  situation and to society as a whole, as the programme will contribute to poverty       alleviation, improvement of their standard of   living, increased productivity and improvement      in service delivery in general.

 

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Course Content

 

  • Understand the importance of a positive self-image & know how to build his self-image

  • Identify the importance of ethical behaviour

  • Demonstrate knowledge of diversity within different relationships and within the South African society

  • Understand an individual's role and responsibility in relationships 

  • Identify ways and techniques to form positive relationships 

  • Manage conflict

Alarm Clock
problem solving, time management & Decision making skills

The life skills acquired through this training programme will empower and develop employees on lower post levels to effectively fulfil their different roles on the job and in society. These skills will enrich and better their professional and personal lives, enabling them to make a valuable contribution in the work situation and to society as a whole, as the programme will contribute to poverty alleviation, improvement of their standard of living, increased productivity and improvement in service delivery in general.

 

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Course Content:

 

  •  Identify the characteristics needed to be a good problem solver

  • Solve problems constructively

  • Handle problems at work

  • Plan to manage one`s time 

  • Carry out task and activities as planned 

  • Identify different decision making styles

  • Make good decisions

Personal Development
Leather Briefcase
project management

This learning programme will be useful to those who work a leader in the context of a small project/sub-project involving few resources. These projects may be from any economic sector. This programme also adds value to learners who are running their own business and recognise that project management forms an integral component of any business.
 

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Course Content

 

  • Undertaking the management activities, from start to end, for a small project

  • Supervising and monitoring a team working on a small project

  • Reporting progress on a small project

  • Identifying and rectifying problems occurring in a project 

Young Female Student
skills development facilitator

 This programme will be useful to people who oversee, manage or implement education, training and skills development within an organization according to an agreed development plan/workplace skills plan. The following people will therefore benefit:​

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Course Content

 

  • Provide  information and advice related to skills development, including relevant legislation, learning and assessment

  • Conduct an analysis to identify and define the skills requirements of the organisation

  • Carry out a basic skills audit

  • Compile a report on the target audience profile and skills gaps

  • Define training and development needs and establishing priorities

  • Develop a training and development plan/workplace skills plan

  • Plan, organise and coordinate learning interventions

  • Conduct skills development administration in an organisation

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