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CATHSSETA
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Waiter with Tray
Bar Attendant

This program is for learners

who are required to develop

within themselves the necessary

knowledge, skills and attitude

to function successfully as a Bar

Attendant in the hospitality field.

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Bar Attendant 3-1 (2).jpg

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Course Content

 

  • Providing Customer Service

  • Processing incoming and outgoing telephone calls

  • Describe layout, services and facilities of organisation

  • Communicate verbally

  • Maintain effective working relationships 

  • Maintain a secure working environment

  • Maintain a safe working environment

  • Maintain health, hygiene and + professional appearance

  • Perform basic calculations

  • Provide a drink service for licensed premises

  • Operate a payment point and process payments

  • Prepare and clear areas for drinks service

  • Provide a table drink service

  • Serve bottled wines

  • Prepare and serve cocktails

  • Maintain kegs and gas cylinders for use

  • Clean and store glassware

  • Clean and restock drinks machines/equipment

  • Maintain cellars/beverage store room

  • Maintain data in a computer system

  • Develop self within the job role

Waiter
Food Service
AssistAnt

This program is for learners who

are required to develop within

themselves the necessary

knowledge, skills and attitude

to function successfully as a

Food Service Assistant

in the hospitality field

Food Service Assistant-1.jpg

​

 

Course Content

 

  • Describe layout, services and facilities of the organisation

  • Communicate verbally

  • Maintain a secure working environment

  • Maintain a safe working environment

  • Maintain health, hygiene and a professional appearance

  • Prepare and clear areas for table service

  • Prepare and clear areas for counter service

  • Prepare and clear areas for take-away service

  • Prepare and clear areas for room service

  • Prepare, service and clear function rooms

  • Handle and store cleaning equipment and materials

  • Handle and dispose of waste

Cleaning Products
kitchen cleaner

This programme is for learners who are

required to develop within themselves

the necessary knowledge, skills and

attitude to function successfully as

a kitchen cleaner in the hospitality field

Kitchen Cleaner-1.jpg

Course Content

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  • Describe layout, services and facilities of the organisation

  • Maintain a secure working environment

  • Maintain a safe working environment

  • Maintain health, hygiene and a professional appearance

  • Handle and maintain utensils and equipment

  • Handle and store food

  • Clean food production areas and equipment

  • Handle and store cleaning equipment and materials

Ironed White Shirts
Laundry Assistant

This program is for learners who are required to develop within themselves

the necessary knowledge, skills and

attitude to function successfully

as a laundry assistant in the

hospitality field

​

 

Course Content

 

  • Describe layout, services and facilities of the organisation

  • Maintain a secure working environment

  • Maintain a safe working environment

  • Maintain health, hygiene and a professional appearance

  • Provide an on-premise laundry service

  • Launder guest clothes

  • Provide a valet service

  • Control linen for external laundry

  • Handle and store cleaning equipment and materials

  • Handle and dispose of waste

Laundry Assistant-1.jpg
Cleaning the Floor
public area
cleaner

This program is for learners who are

required to develop within themselves

the necessary knowledge, skills and

attitude to function successfully as a

laundry assistant in the hospitality field.

 

​

​

 

Course Content

 

  • Describe layout, services and facilities of the organisation

  • Maintain a secure working environment

  • Maintain a safe working environment

  • Maintain health, hygiene and a professional appearance

  • Provide an on-premise laundry service

  • Launder guest clothes

  • Provide a valet service

  • Control linen for external laundry

  • Handle and store cleaning equipment and materials

  • Handle and dispose of waste

Public Area Cleaner-1.jpg
Vacumming the Mattress
Room Attendant

This programme is for learners who are required to develop within themselves

the necessary knowledge, skills and attitude to function successfully as a

room attendant in the hospitality field

Room Attendant-1.jpg

Course Content

 

  • Describe layout, services and facilities of the organisation

  • Maintain a secure working environment

  • Maintain a safe working environment

  • Maintain health, hygiene and a professional appearance

  • Prepare beds and handle linen and bed coverings

  • Service guest room areas

  • Service toilets and bathroom areas

  • Clean floors and floor coverings

  • Deep clean floors and soft floor coverings

  • Self-catering kitchen areas and equipment

  • Handle and store cleaning equipment and materials

  • Handle and dispose of waste

Waiter with Champagne Pyramid
Drink Service
Assistant

This program is for learners who are required to develop within themselves

the necessary knowledge, skills and attitude to function successfully as a

Drink Service Assistant in the

hospitality field.

​

Drink Service Attendant-1.jpg

Course Content

 

  • Describe layout, services and facilities of the organisation

  • Communicate verbally

  • Maintain a secure working environment

  • Maintain a safe working environment

  • Maintain health, hygiene and a professional appearance

  • Prepare and clear areas for drinks service

  • Clean and store glassware

  • Clean and restock drinks machines/equipment

  • Handle and store cleaning equipment and materials

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